By placing an order on Lioren Home, you agree to the following terms and conditions. Please read them carefully before making a purchase.

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1. Prices and Payment

• All prices are listed in EUR and include VAT where applicable.

• We accept the payment methods displayed at checkout.

• Orders are confirmed by email after successful payment.

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2. Shipping and Delivery

• We currently ship to European countries, including the United Kingdom.

• Standard delivery time is 5–9 business days after payment confirmation.

• Shipping costs (if applicable) are shown at checkout.

• Delivery delays caused by courier services or customs are outside our responsibility.

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3. Right of Withdrawal (Returns)

• You have the right to withdraw from your purchase within 14 days from the day you receive the goods.

• To exercise this right, please contact us at info@liorenhome.com before returning the product.

• Returned items must be unused, in original packaging, and in resaleable condition.

• Return shipping costs are paid by the customer, unless the item is faulty or incorrect.

• Refunds are issued to the original payment method within 14 days after receiving the returned goods.

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4. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

• Custom-made or personalized items

• Goods that cannot be returned for hygiene reasons once opened

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5. Liability

• Lioren Home is not liable for indirect, incidental, or consequential damages.

• We are not responsible for delays or failures caused by factors beyond our control (force majeure, courier strikes, customs delays, etc.).

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6. Governing Law and Disputes

• These terms are governed by Slovak law and applicable EU consumer protection laws.

• In case of disputes, you may also use the EU Online Dispute Resolution platform (ODR):

Site relocation - European Commission

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Last updated: 1.8.2025